CheveuxDeLor is an online store operated by MACSCALE OPERATION SASU., serving customers across West and Central Africa: Senegal, Côte d'Ivoire and the other UEMOA countries, the CEMAC zone, Nigeria, Ghana and the DR Congo.
What we do
We curate products from a vetted network of manufacturing and fulfilment partners and bring them to you directly, without the markup that comes from holding retail floor space. That model is what lets us offer free delivery to Senegal and Côte d'Ivoire and keep delivery rates moderate everywhere else.
How we work
- Free delivery to Senegal and Côte d'Ivoire. Elsewhere your zone rate applies, and delivery is free on orders of 50,000 FCFA or more in the other UEMOA countries.
- Direct sourcing. We ship from partner facilities in Poland, China, Hong Kong and elsewhere, chosen per product rather than per order.
- A 30 day return window. If an item is not right, you have 30 days from delivery to return it unused and in its original condition. Contact us first and we will give you the return instructions and address.
- A satisfaction guarantee. Some international routes cannot provide end to end tracking. Where that is the case, our guarantee stands in its place.
What we will not do
We would rather set expectations correctly than oversell. Delivery estimates are estimates, not guarantees, because weather, customs and carrier backlogs are outside our control. We say so plainly on our Shipping Policy rather than burying it. If something goes wrong with your order, contact us and we will work it out case by case.
Talk to us
We are a small team and we read everything that comes in.
MACSCALE OPERATION SASU.
- Address: 2 rue Jean Moulin, 94370 Sucy-en-Brie, France.
- Email Address: support@cheveuxdelor.com
- Phone number: +33 7 56 75 67 61